Biktaka's Privacy Policy

Biktaka is one of Bangladesh's most trusted online gaming and betting platforms. We believe your privacy is a fundamental right. This Privacy Policy clearly explains what personal information Biktaka collects, how it is used, and the measures we take to keep your data safe.

Our Privacy Policy has been developed in accordance with international data protection standards (GDPR and related regulations). It is available in English for all users.

By creating an account on Biktaka or using any of our services, you agree to this Privacy Policy. If you do not agree, we recommend that you discontinue using our services.

Biktaka collects several types of information from you. The categories are described in detail in the table below:

Biktaka never stores your password in plain text. Passwords are always hashed using industry-standard encryption methods.

Biktaka collects your information through several methods. Each approach is transparent and lawful:

• Via direct registration: Information you provide when creating an account, such as your name, mobile number, and email.
• During the KYC Verification Process: When submitting your ID, passport, or other documents.
• During payment transactions: Mobile banking details during deposits and withdrawals.
• From gaming activity: Your betting history, game preferences, and session data.
• Via cookies and tracking technologies: Website browsing behavior and device information.
• Via third parties: From identity verification agencies or payment providers.

Biktaka uses your information only for specific, legitimate purposes. We never use your data for anything unnecessary. The primary uses are as follows:

• Account Management: Handling registration, login, identity verification, and account security.
• Financial Transactions: Processing deposits, withdrawals, and bonus payouts.
• Customer Service: Issue resolution, complaint handling, and user assistance.
• Security & Fraud Prevention: Detecting suspicious activity and ensuring AML compliance.
• Legal Obligations: Meeting regulatory authority requirements.
• Service Improvement: Personalizing your platform experience and developing new features.
• Contact: Sending important updates, security alerts, and promotional offers (with your consent).

Biktaka analyzes your gaming behavior to monitor responsible gaming patterns. This is done solely for your protection — not for any commercial purpose.

Biktaka never sells your personal information or shares it with third parties for commercial purposes. However, limited data may need to be shared in certain circumstances:

• Payment Providers: Mobile Banking, Nagad, Rocket — details required to confirm transactions.
• KYC & Identity Verification Agencies: To verify age and identity.
• Security Technology Partners: For fraud detection and cybersecurity purposes.
• Legal Authorities: In response to a valid request from a court, regulatory body, or law enforcement agency.

Biktaka uses industry-leading technology to keep your data secure. Our security infrastructure is regularly audited by independent third parties.

• 256-bit SSL/TLS Encryption: All data transmissions are carried out over encrypted channels.
• Data Encryption: All sensitive data stored is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: Protecting servers from cyber attacks.
• Regular Security Audits: Penetration testing and vulnerability scanning.
• Access Controls: Only authorized personnel have access to specific data.

Keep in mind — no system on the internet can guarantee 100% security. Stay vigilant on your end: use a strong password and never share it with anyone.

The Biktaka website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your language, theme, and preferences.
• Analytics Cookies: To collect site usage statistics and improve our services.
• Marketing Cookies: To show relevant advertisements (with your consent only).

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain site functionality.

Biktaka retains your information only for as long as necessary to provide our services or as required by law. Retention periods vary by data type:

• Account Information: For the duration the account is active, and 5 years after closure.
• Financial Transaction Records: 7 years, as required by legal obligations.
• KYC Documents: Up to 5 years after account closure.
• Gaming History: 3 years after account closure.
• Communication Logs: 2 years after issue resolution.

Once the designated period expires, Biktaka securely deletes or anonymizes your data.

Every Biktaka user holds several important rights regarding their personal data. To exercise these rights, please contact our support team:

Biktaka does not intentionally collect information from minors (under 18). If we become aware that a minor has used our platform:

• The account will be closed immediately.
• All collected data will be permanently deleted.
• All transactions will be considered void.

If a parent or guardian believes their child has been using Biktaka, please contact our support team immediately.

Biktaka reserves the right to update this Privacy Policy at any time. When changes are made, we will take the following steps:

• The "Last Updated" date on this page will be changed accordingly.
• You will be notified of significant changes via email or platform notification.
• Continued use of the service after any changes constitutes acceptance of the updated policy.

For any questions, complaints, or requests regarding the Privacy Policy, Biktaka's dedicated support team is always ready to help.

• Live Chat: Chat with us directly through the platform's support section.
• Email: [email protected] — typically responds within 24 hours.
• Support Portal: Log in to your account and open a support ticket.

We aim to process all privacy-related requests within 30 days. Complex cases may take a little longer, but we will keep you informed of the progress.